When a refund applies
Refunds are issued only for a justifiable reason, reviewed case by case. This includes receiving the wrong product, a manufacturing defect, or the product not matching its listed ingredients. General dissatisfaction does not qualify for a refund.
How to request one
Email support@vita-woof.com with your order number and reason within 5 business days of delivery. Approved refunds are issued to your original payment method within 15 days.
Damaged in shipping
Replacements are provided only for goods damaged in shipping. Email support@vita-woof.com within 10 business days of delivery with photos of the damaged product and packaging, and we'll send a replacement at no cost.
Scope
This policy applies to purchases made directly through vita-woof.com.